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FAQs

Returns

Items that have been opened, used, or that are heat-sensitive are not eligible for return. Returns must be requested within 30 days of receipt of your items. A Return Merchandise Authorization Number (RMA #) is required for all returns. You may request an RMA # by contacting a member of our customer service team at 1-800-287-1181 or help@camformulas.com. See our complete refund policy for full details.

 

Cancellations

Orders cannot be canceled once they have been processed. Orders placed before 3pm CST may be processed on the same day. All orders placed Monday-Friday are typically processed within 24 hours. Orders placed on the weekend are typically processed first thing Monday morning. Once your order has been processed, it is no longer eligible for cancellation.

 

Autoship

Consistency is the key to improving your health! Save money and time, and never run out of your favorite products again with our automatic order replenishment program. Conveniently manage your deliveries online, and cancel anytime. Select how often you want your products delivered and we'll take care of the rest.

*Note, prices are subject to change and any such changes, positive or negative, will be automatically applied to items ordered through the program. Shipping costs will be added based on our current shipping terms. Autoship is currently only available within the United States.

 

Autoship Cancellation Policy

Changed your mind about your Subscription? No problem. You can cancel anytime by going to "Manage My Subscription" when you are logged into your account. Please note, items that have already processed and/or shipped are not eligible for refund. If you cancel your subscription after your order has been processed and/or has shipped, your cancellation will take affect for the next fulfillment interval.

 

Order Tracking

You will receive a confirmation email shortly after placing your order. This email will provide the confirmation numbers and order numbers you can use to look up your order while it is still in our system (if you opt to create an account). Once an order has been processed for shipping, you'll receive another email with a link to tracking information from the shipping carrier. Please allow up to 48 hours for your order to process before shipping. You can also log into our chat program to find your order and tracking information.

 

Payment Options

All orders placed through CAMFormulas.com are 100% secure and encrypted. Our storefront and credit card gateways operate on an ultra-secure Shopify platform, using the 3D Secure checkout flow.

We accept all major credit cards including: Visa, MasterCard, American Express, Discover, Diners Club, etc. We also accept PayPal, Apple Pay, and AmazonPay.

Offline Ordering Options

You may place your order over the phone with one of our Customer Support Representatives at 1-800-287-1181. 

 

Shipping Policy

Enjoy free shipping at CAMFormulas.com with orders over $40. 

7-10 Business Day Delivery (Standard) - Orders over $40.00 - FREE
7-10 Business Day Delivery - Orders under $40.00 - $5.99 

While we typically offer expedited shipping and guaranteed delivery dates, we've found that the COVID-19 crisis had made these options nearly impossible to achieve. Once our full staff is safe to return to work and shipping carrier delays decrease, we will return to offering expedited shipping and guaranteed delivery dates. Thank you for understanding. 

 

International Shipping

We use Global ShopEx to ship internationally to most countries. You can learn more by visiting our Shipping Policy page.

 

Partial Shipping & Backorders

On rare occasions we may run out of stock on an item. This may cause a slight delay of shipment for your order or prompt us to split your order and ship the part of it that is available.

Occasionally a manufacturer has run out of supplies to create a specific item, putting it on backorder for an extended time. If an item you ordered is going to be back-ordered for an extended period of time, we will notify you via e-mail of this delay and then automatically ship the products to you as soon as they are available.

If your back-ordered item(s) will arrive in a timely manner from the manufacturer, we will delay your shipping so we can send your order in its entirety. If your back-ordered item(s) will not arrive in a timely manner from the manufacturer, we will ship your partial order and automatically ship the back-ordered items as soon as they become available at no extra cost to you.

 

Taxes

Iowa residents add 6% sales tax on all vitamins, supplements, personal care products, aromatherapy, pet products, etc. Des Moines, IA, residents add a 7% sales tax (includes state, county, and city sales tax).

 

Promotional Price Policy

Looking for a promo code? We love a deal too! The best way to receive promotional offers is to sign up for our newsletter, where we announce regular sales and provide promotional codes. Code not working for you? No problem! Reach out to a CAMFormulas.com customer service representative for details. Some exclusions apply including BOGOs, Free Gifts with Purchase, Autoship Discounts, Brands that are excluded from the promotion, and bulk purchases over $1,000. New promotions cannot be stacked on top of promotions that existed on the original order.

 

Pricing Matching Policy

We love the brands that we offer and respectfully comply with their Minimum Advertised Price (MAP) policies. Due to this practice, we do not do price matching. We've learned that some retailers do not practice MAP compliance, dropping prices below the MAP, and we're not able to investigate each and every price discrepancy on the internet to verify validity and match it.

 

Privacy

Your privacy is a high priority to us. We will never share your name, mailing address, e-mail address, or phone number with another party. Additionally, any personal information you provide us will be held strictly confidential, used only for enhancing our service to you. You can learn more by reading our Privacy Policy

 

Still have questions?